Technical Operations Associate – SDK Development, Web3

Technical Operations Associate – SDK Development, Web3

A rapidly evolving startup, founded in late 2022 and backed by nearly $10 million in funding, is on the hunt for a talented Technical Operations Associate. With a small, highly skilled team already making waves in the blockchain ecosystem, they are ready to expand our innovative force. As pioneers in the development of a cutting-edge Software Development Kit (SDK), their mission is centered around transforming blockchain interactions into user-friendly, accessible experiences.

As a Technical Operations Associate, you will play a crucial role in ensuring the seamless operation of their technical systems and providing exceptional support to their customers. You’ll work closely with their engineering and support teams to handle technical support requests, resolve issues within their payments pipeline, and maintain the smooth operation of their production environment.

As Technical Operations Associate you will be responsible for:

Customer Support: Address and resolve customer support requests related to technical issues with a focus on clarity and efficiency.

Issue Resolution: Troubleshoot and resolve basic issues within the payments pipeline, working to identify root causes and implement fixes.

Data Jobs: Execute and monitor data jobs to ensure timely and accurate processing, and address any issues that arise.

Production Environment: Ensure the production environment runs smoothly by performing regular checks, monitoring system health, and addressing any issues proactively.

Technical Support: Provide technical support by writing and debugging Python code, using basic Unix commands, and leveraging your understanding of crypto and Web3 technologies.

Collaboration: Work closely with the engineering team to implement improvements and maintain high operational standards.

As Technical Operations Associate you should bring:

·      Experience: 2-4 years of experience in a technical support or operations role, with a demonstrated ability to handle and resolve technical issues.

·      Technical Skills:

o  Proficiency in Python programming.

o  Basic knowledge of Unix/Linux systems.

o  Understanding of cryptocurrency and Web3 technologies.

o  Familiarity with blockchain technology is highly desirable.

·      Problem-Solving: Strong analytical and troubleshooting skills with a keen eye for detail.

·      Communication: Excellent verbal and written communication skills, with the ability to convey technical information clearly to both technical and non-technical audiences.

·      Team Player: Ability to work collaboratively with cross-functional teams in a fast-paced environment.

Nice to Have:

·      Experience working in the blockchain or cryptocurrency space.

·      Knowledge of payments systems and pipelines.

·      Familiarity with data job management and monitoring tools

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Why Join Them

·      Lead groundbreaking projects with a global impact in the blockchain space.

·      Enjoy a culture that values autonomy, impactful contributions, and cutting-edge technology.

·      Be part of a select team striving to push the boundaries of innovation daily.

This role promises not just a job but a journey with a forward-thinking team poised to redefine blockchain’s accessibility and applicability worldwide. If you're ready to contribute to the next leap in blockchain technology, we’re eager to hear from you.